Questions & answers

Fish and shrimp orders are £20 per order by specialist livestock courier. Plant-only orders are £10. Delivery is free on orders of £100 or more, and Liverpool postcodes L1 to L38 can choose £5 local delivery.

Yes. Fish and shrimp are sent anywhere in the UK by specialist livestock courier, usually within 1–2 working days of dispatch, weather permitting.

Livestock arrives within 1–2 working days of dispatch, depending on the weather. Plant-only orders take 3–5 working days.

Yes. Please be in to receive fish and shrimp, open the box straight away and check everything on arrival.

Yes. All fish and shrimp are quarantined and health-checked before they are offered for sale and again before they are shipped.

Inspect your order as soon as it arrives and contact us straight away if anything has arrived dead or with visible health problems. For biosecurity reasons, livestock can only be returned in those cases.

Float the bag to match the temperature, then slowly add tank water to the bag (or drip-acclimatise) before netting the animals into the tank. Shrimp need longer than fish. Each care guide has step-by-step instructions.

Yes. Many species are best kept in groups, so their product pages show group prices that drop as you buy more.

By debit or credit card, processed securely by Stripe. Payment is taken at checkout, before your order is dispatched.

You can cancel within 14 days for a full refund on non-livestock items such as plants. Livestock is excluded from the 14-day right to cancel.

Yes. Plants are 15% off when you add them to an order that includes any fish or shrimp. The discount is applied automatically in your basket.

Yes. Sold-out products have an “Email me when it’s back” box. We email you once when it is restocked, and you are not added to a mailing list.