Terms & Conditions

Last updated: 4 November 2026

1. Introduction

These Terms & Conditions govern your use of the Finest Fish website and the purchase of products from Finest Fish Ltd. By accessing our website or making a purchase, you agree to these terms.

2. Company Information

3. Products & Services

3.1 Product Descriptions

We strive to be as accurate as possible in the descriptions of our products. However, we do not warrant that product descriptions, colors, information, or other content of the products are accurate, complete, reliable, current, or error-free.

3.2 Livestock Health Guarantee

All our fish and shrimp are quarantined and health-checked before shipping. However, we cannot guarantee the long-term health of livestock after delivery, as this depends on proper acclimation and tank conditions.

4. Pricing & Payment

4.1 Pricing

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice.

4.2 Payment Methods

We accept debit and credit cards, processed securely by Stripe. Payment is taken at checkout, before goods are dispatched.

5. Shipping & Delivery

5.1 Shipping Rates

• Fish and shrimp: £20 per order (specialised livestock delivery)
• Plants only: £10 (standard delivery)
• Free delivery on orders of £100 or more
• Liverpool postcodes L1 to L38: £5 local delivery

5.2 Delivery Times

Standard delivery: 3-5 working days. Livestock shipping: 1-2 working days (weather dependent).

6. Returns & Refunds

6.1 14-Day Right to Cancel

Under UK Consumer Protection Regulations, you have 14 days to cancel your order for a full refund, excluding livestock and perishable items.

6.2 Livestock Returns

Due to biosecurity concerns, livestock cannot be returned unless they arrive deceased or with visible health issues. Please inspect livestock immediately upon arrival.

7. Limitation of Liability

Finest Fish Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Contact Information